thegrindre wrote:...........If a Best Buy representative says that the number one returned brands were LG and Acer, what does that tell you? .........
Not much - Insufficient information. Is that as a percentage of items sold or as an absolute number of items returned?
The representatives often just see the NUMBER of items returned not the proportion.
brand A - sell 10 get 1 fault that's a 10% failure rate
brand B - sell 100 get 5 faults - 5% failure rate
brand C - sell 1000 get 10 faults - 1% failure
If you just look at the number returned C is worst with 10 returned and A is the best - only 1 returned, but as a failure RATE C is by far the best brand.
If you take into account the cost against failure rate you might get another picture. I would expect better quality for the higher cost brands. LG tends to be cheaper than other brands. Which leads to the question of where they save the money.
Are the returned items DOA or in the first week of use or so? Most electronic equipmet that lasts a week or so will last several years.
How long are the items guaranteed for? If they are guaranteed for 3 years very few will fail within that time.
I had some bad experiences with CD drives many years ago of several brands including LG whereas Hawk didn't have any problems.
Acer according to Wikipedia don't make anything, they contract out manufacturing - they are just a brand. They are Taiwanese.
LG were formerly known as Lucky Goldstar and are a huge conglomerate based in Korea.
in contrast to LG who make many different consumer items not just computer related, WD make hard disks and Asus make mainly computer components and also have a cheaper brand ASRock.
Make sure you compare like with like.